Turn one-time shoppers into loyal regulars
MaxMySales helps retail brands sell more on WhatsApp — personalised offers, loyalty, AI chatbots and AI voice win-back calls that bring customers back, again and again.
Footfall is unpredictable and email goes unread
Retailers struggle to bring customers back: SMS gets ignored, email open rates are low, and loyalty programmes sit unused. Meanwhile shoppers check WhatsApp dozens of times a day.
- Low-engagement promo channels
- No easy way to re-engage lapsed buyers
- Support queries pile up at peak hours
Meet customers where they already are
Run personalised WhatsApp campaigns, automate loyalty and support with AI, and recover lost sales with AI voice calling — all from one platform.
- Segmented, template-approved offer campaigns
- AI chatbot for instant product & order queries
- AI voice agents to win back lapsed shoppers
Three ways retail brands grow with MaxMySales
Personalised offer broadcasts
Send festive sales, new-arrival drops and price-cut alerts to segmented customer lists — with read & reply tracking.
Loyalty & membership updates
Share points balances, tier upgrades and exclusive member offers automatically on WhatsApp.
AI voice win-back calls
AI voice agents re-engage lapsed shoppers and confirm big-ticket orders — at scale, in their language.
Results retailers see
“We added WhatsApp offers and AI win-back calls during Diwali — repeat purchases jumped 27% and our offer open rates were 3× our old SMS campaigns.”
WhatsApp for Retail — FAQs
How does a WhatsApp CRM help retail businesses in India?
A WhatsApp CRM lets retailers reach customers on the app they already check daily. With MaxMySales you can send personalised offers, loyalty updates and back-in-stock alerts, answer queries with AI chatbots, and re-engage lapsed shoppers with AI voice calls — driving repeat footfall and higher basket sizes.
Can I send promotional offers on WhatsApp legally?
Yes — using the official WhatsApp Business API with opted-in contacts and Meta-approved message templates. MaxMySales helps you collect opt-ins, manage templates and stay compliant.
Does it work for both single stores and chains?
Absolutely. From a single boutique to a multi-store chain, you can segment by location, assign agents per store with role-based access, and run centralised or store-level campaigns.
Can customers buy or reorder via WhatsApp?
Yes. Share catalogues, take reorders, send payment links (UPI/Razorpay) and confirm orders — all inside the WhatsApp conversation.
How quickly can a retail brand get started?
Most retailers go live within 24–48 hours via Meta Embedded Signup, with free white-glove setup of templates and flows.
See MaxMySales in action for retail
Personalised offers, loyalty and AI win-back calls — live in 48 hours.