One shared inbox for your whole team
Bring every WhatsApp conversation into a single, collaborative inbox — with smart agent routing, role-based access and SLA tracking, so no lead ever slips through.
Everything your agents need in one place
From assignment to analytics — run sales and support on WhatsApp like a well-drilled team.
Smart agent assignment
Auto-route chats by team, skill, language or round-robin — managers can reassign in a click.
Role-based access (RBAC)
Granular permissions for admins, managers and agents so people see exactly what they should.
One unified inbox
Every WhatsApp conversation in one place with full context and history, across all numbers.
Notes & @mentions
Collaborate privately with internal notes and tag teammates to bring them into a thread.
SLA & analytics
Track first-response and resolution times, agent load and CSAT from a live dashboard.
Chat + AI voice handoff
Escalate a chat to an AI or human voice call without losing the conversation thread.
Teams move faster on a shared inbox
Assign, reassign and never lose context
Managers see the full queue, assign by skill or language, and step in when needed — agents get the conversation with all history and notes intact.
- Round-robin & rule-based routing
- Live agent workload view
- Private internal notes & @mentions
Measure response times and protect every SLA
Track first-response and resolution times, monitor CSAT, and keep data access tight with role-based permissions.
- Live SLA & CSAT dashboards
- Granular RBAC roles
- Exportable conversation reports
WhatsApp Team Inbox — FAQs
What is a WhatsApp Team Inbox?
A WhatsApp Team Inbox is a shared workspace where multiple agents handle customer conversations from a single WhatsApp Business number. MaxMySales adds assignment rules, role-based access, internal notes and analytics so your whole team can collaborate without stepping on each other.
How does agent assignment work?
Conversations can be auto-assigned by round-robin, team, skill or language, and managers can manually reassign at any time. Assignment rules ensure every new lead reaches the right agent instantly.
Can I control what each agent can see?
Yes. Role-based access control (RBAC) lets you define admin, manager and agent roles with granular permissions over inboxes, contacts, broadcasts and analytics.
Does the Team Inbox work on mobile?
Yes — agents can reply from desktop and mobile, with the same context, notes and assignment, so your team can support customers from anywhere.
Can multiple agents use one WhatsApp number?
Yes. On the official WhatsApp Business API, unlimited agents can work from a single verified number simultaneously through the shared Team Inbox.
Give your team one inbox to win every conversation
Go live on the official WhatsApp Business API in 24–48 hours with white-glove setup.